Privacy Policy

At DiwaliBox, we collect information you provide directly to us when you:

• Place orders for our premium corporate Diwali gift boxes
• Request quotes for bulk corporate orders
• Contact us for customer support or inquiries
• Subscribe to our newsletter or updates
• Fill out our contact forms or surveys

This information may include your name, email address, phone number, company details, billing and shipping addresses, and any other information you choose to provide.

We use the information we collect to:

• Process and fulfill your corporate gift box orders
• Provide customer support and respond to your inquiries
• Send you order confirmations, shipping updates, and delivery notifications
• Improve our products, services, and customer experience
• Send you marketing communications about our products and services (with your consent)
• Comply with legal obligations and protect our rights

We take the security of your payment information seriously:

• All payment transactions are processed securely through encrypted channels
• We do not store your complete payment card information on our servers
• We use industry-standard security measures to protect your personal information
• Your data is protected against unauthorized access, alteration, disclosure, or destruction
• We regularly review and update our security practices to maintain the highest standards

Our returns and refunds policy:

• Returns must be requested within 7 days of delivery
• Items must be in original condition and packaging
• Custom branded orders are non-returnable
• Refunds will be processed within 5-7 business days after approval
• Return shipping costs are the responsibility of the customer unless the item was defective
• We reserve the right to refuse returns that do not meet our return policy criteria

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Delivery partners to ensure timely delivery of your orders
• Payment gateway providers for secure transaction processing
• Legal or government authorities if required by law

Our Website may use cookies to enhance your browsing experience, remember your preferences, and show you relevant offers. You can disable cookies in your browser settings, but some features may not work correctly.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

We retain your information only as long as necessary to provide our services or as required by law. You can request deletion of your data by contacting us.

You have the right to:

• Request access to your data
• Request correction or deletion of your personal information
• Opt-out of promotional communications by emailing hello@diwalibox.in

In compliance with the Information Technology Act, 2000, we have appointed a Grievance Officer:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of the Website after any changes implies your acceptance of the updated policy.